Tips and Advice On Handling Workplace Conflict.

“There are two ways of meeting difficulties: You alter the difficulties or you alter yourself meeting them.” Phyllis Bottome

Be a calming agent.

Analyze the conflict.

Separate the person from the problem.

Work together..

Accept conflict.

Agree to disagree.

Focus on the future.

Move past positions.

Share your interests.

Be creative.

Maintain confidentiality.

Set ground rules for conduct.

Place a priority on building trust.

Increase awareness of symptoms.

Clarify what is the source of conflict

Find a safe and private place to talk.

Listen actively and let everyone have their say.

Investigate the situation.

Determine ways to meet the common goal.

“10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.” Unknown

“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.” Ronald Reagan

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